To withdraw funds from his/her verified account, the Client
shall submit a withdrawal request from his/her personal profile.
In order to fill in the withdrawal request properly, the Client
shall choose one of the withdrawal methods shown in the list and
specify all the necessary details.
After the Client submits a withdrawal request, such request will
be assigned a "Requested" status. When the request is being
processed, it has an "In Process" status. After the "In Process"
status is assigned, the requested funds will be debited from the
Client's account balance. After the withdrawal request is
assigned a "Processed" status, the requested funds will be
transferred to the payment system.
Withdrawal requests are processed by the financial department of
the Company one-at-a-time. The processing time is 3 business
days. The Company reserves the right to increase the processing
time; in such case, the Company shall notify the Client via any
contact method specified by the Client in his/her profile.
The Company may not process withdrawals less than the minimum
amount set by the relevant payment provider and/or due to
technical limitations. Further information can be found in the
Deposits and Withdrawals
section on the website.
The Company reserves the right to increase the processing time
and/or cancel withdrawal requests submitted by the Client,
without prior notice, during an internal risk assessment of the
Client’s account in relation to activities which insinuates the
following(this list is not exhaustive):
i. Fraud;
ii. Money laundering;
iii. Unfair usage of the Company’s General Fees Policy and
the Terms of the Agreement;
iv. other activities by the Client which may indicate breach
of provisions of the Agreement and/or the applicable law;
For the purpose of the risk assessment, the Company shall be
entitled to block the account immediately (without giving
prior notice) and to request from the Client additional
supporting documents as it may deem necessary.
The Client has the right to withdraw funds only to the payment
system that was used to deposit funds to his/her account. In
cases where it is technically impossible to withdraw funds to
the payment system that was used to deposit funds, an
alternative payment method shall be chosen and the payment
details shall meet the conditions specified by the Client in
his/her personal info.
The Client is fully responsible for the information he/she
provides to the Company through the withdrawal request.
If the Client uses a bank card for making deposits, withdrawals
shall be made to this bank card in the amounts not exceeding the
amount deposited within 90 (ninety) calendar days from the last
deposit. Withdrawals to bank cards have greater priority than
other types of withdrawals.